Smith Street Lab provide applications "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

A note on GDPR

Privacy is an issue we take very seriously at Smith Street Lab. GDPR comes into full effect on the 25th of May 2018. We would like to assure users of our apps that we will comply with all regulations to the best of our ability by providing transparency and rights to have data deleted upon request.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account: The full list available through Shopify can be seen here

Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App: Information about individuals who visit your store, such as their IP address, web browser details, time zone, and information about the cookies installed on the particular device.

We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. We also use hotjar.com to record visitor sessions - please note that Hotjar is GPDR compliant and hides data within the app.

To explicitly view permissions each app has - please click the "View Details" link from the Shopify apps page within your Shopify admin

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

Your information is never shared for the use of advertising. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through [email protected].

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices or if you have questions, please contact us by e-mail at [email protected]